Privacy Policy
Effective Date: January 1, 2024
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Company: mt5TradeHub
1. INTRODUCTION
mt5TradeHub ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website and copy trading platform (the “Platform”).
By using the Platform, you agree to this Privacy Policy.
2. INFORMATION WE COLLECT
We collect only the information necessary to operate and improve our services.
2.1 Account Information
- Name (if provided)
- Email address
- Username
- Encrypted password
2.2 Trading Information
- Brokerage account identifiers
- Trading history and activity
- Performance data
- Subscription details
2.3 Payment Information
If you purchase subscriptions or services: Billing name, Payment confirmation details, Transaction reference numbers. Payment card information is processed securely by third-party payment providers. We do not store full payment card details.
2.4 Technical Information
IP address, Device type, Browser type, Operating system, Log files, Cookies and usage data.
3. HOW WE COLLECT INFORMATION
- Directly from you when you register or use the Platform
- When you connect brokerage accounts
- Through automated technologies such as cookies
- From payment processors for transaction confirmations
4. HOW WE USE YOUR INFORMATION
- Provide copy trading functionality and sync trading data
- Manage subscriptions and process payments
- Improve platform performance and security
- Communicate important service updates
5. SHARING OF INFORMATION
We may share limited information with brokerage partners, payment processors, cloud hosting providers, and analytics providers. These providers are required to protect your information.
6. DATA RETENTION
We retain your information while your account is active, as necessary to provide services, and as needed to resolve disputes. You may request account deletion at any time.
7. DATA SECURITY
We implement technical safeguards including SSL encryption, secure infrastructure, and encrypted password storage. However, no system can guarantee absolute security.
10. YOUR RIGHTS
Depending on your location, you may have the right to access, correct, or request deletion of your personal data. To exercise your rights, contact: support@mt5tradehub.com
14. CONTACT INFORMATION
mt5TradeHub
Platform Support & Privacy Office